クラリベイト・アナリティクス・ジャパン  Clarivate Analytics (Japan) Co.,Ltd - カスタマーサポートチームのマネージャー職

Description: 

Main Purpose of Job:

The primary role of the Customer Care Supervisor is to manage and facilitates an effective and efficient work flow throughout the department and company, working closely with the manager. This position is directly responsible for the initiation and completion of contact centre protocol, systems, and supervisory projects that have an impact on staff, databases, systems, and work flow. This involves ensuring the appropriate staffing levels of the Customer Care and answering customer questions.

To meet this goal, this position must know Clarivate products. In-depth knowledge of web product delivery, architecture, software and middleware, computers, network operating systems, network architecture/infrastructure is important. In-depth knowledge of database searching and analysis functions, file management, electronic publishing, the patent/literature scholarly process and the drug development process would be helpful.


He/She leads an effective and efficient work flow through the Customer Care department, working closely with the manager. The Customer Care representative is a point person and monitors problem accounts in conjunction with their staff an ...