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Post date: 1 week 5 days ago
Job description:
■Overall Purpose Of The Job (Brief description of the primary purpose of this position)

The Customer Service Executive (CSE) plays an important role in ensuring the 24-hour delivery of the whole range of medical assistance services to our members.

The CSE is the first point of contact for the customers, service providers and colleagues from the other assistance centres.

■Key Responsibilities (Critical responsibilities and skills of this position)

・Ensure continuity of services to our members by manning the telephone and other communication systems in the manner described in the procedure manual and communicate all file information to all relevant parties.

・Document all manners related to each request for assistance using the forms and systems made available by the company to ensure continuity of service 24 hours a day.

・Organise medical evacuation/repatriation (or repatriation of mortal remains) by coordinating the activity and services of all service providers, correspondents and staff of other assistance centres

・Contribute to the financial viability of the company by providing the billing department with updated billing instructions, by pro ...
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