Cyber Threat Engineer - Global Threat Operations


Trustwave helps businesses fight cybercrime, protect data and reduce security risk. With cloud and managed security services, integrated technologies and a team of security experts, ethical hackers and researchers, Trustwave enables businesses to transform the way they manage their information security and compliance programs. Trustwave delivers automated, efficient and cost-effective threat, vulnerability and compliance management. Trustwave is headquartered in Chicago, with customers in 96 countries. For more information about Trustwave, visit An MSS Cyber Threat Engineer is a member of the Global Threat Operations (GTO) team within Trustwave Managed Security Services (MSS). In addition to possessing technical knowledge, a Threat Engineer interacts extensively with customers and partners using polite professional etiquette, and serves as a technical point of escalation within GTO.Cyber Threat Engineers perform the following duties:Use strong TCP/IP networking skills to perform network analysis and understand detected threats.Analyze escalated, complex cases involving a pattern of security events from firewalls, IDS, IPS, SIEM, Web Application Firewall (WAF), and other security data sources.Resolve intractable technical problems within managed security solutions as part of a sustained improvement project.Create, improve, and document processes for the management and monitoring of security solutions.Tune devices for blocking and reporting based on customer business need.Configure, manage, and upgrade Intrusion Detection Systems (IDS), Intrusion Protection Systems (IPS), and Security Information and Event Monitoring (SIEM) platforms.Baseline threat detection devices for unique customer environments.Test and improve signature-based and other detection methods.Take responsibility for customer satisfaction and overall success of managed services.Respond to needs and questions of customers in a polite, positive, and professional manner concerning their managed services, managed devices and detected threats.Adhere to policies, procedures, and security best practices.Resolve problems independently and understand the correct escalation procedures.Perform rotating on-call duties (nights/weekend rotations).Act as a mentor and escalation point for analysts within the Global Threat Operations team.Skills & Knowledge Requirements:Must have intermediate skills/knowledge in some of the following:Security Information and Event Management (SIEM) managementWeb Application Firewall (WAF) managementUnix / Linux and Windows system administrationInformation security best practices & network security architectureSourcefire/Snort based security productsCurrent exploit and remediation techniquesWeb Services AdministrationTCP/IP networkingIP Tables/Packet filter firewallsVulnerability Scanning technologiesLog collection and analysis toolsEndpoint security concepts and productsDesired experience:Information security or networkingIntrusion analysis experienceExcellent customer service skillsExcellent analytical thinking and problem solving skillsStrong oral and written communication skillsSelf-managed and team orientedDeadline and detail orientedHighly motivatedRequired:English and Japanese: Demonstrated FluencyPreferred:Intermediate to advanced experience in Information Security related areasCertified in Security related Industry, Vendor or Professional Certification- GCIA, GCIH, Security+, OSCP, or CEH preferred.Education:We prefer college educated applicants, but at minimum, high school diploma or equivalent is required for employment.Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities To All Agencies:Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.