Booking.com BV - Team Lead – Customer Service

Description: 

This role is ideal for an articulate, energetic and enthusiastic customer service professional with leadership flair and ability to motivate others. As well as experience within a customer services or customer-facing role you will be passionate about providing the best possible levels of customer services and have experience in or potential to run a highly motivated, dynamic and efficient team.


You possess strong communication skills, both oral and written, and of course, excellent leadership, coaching and mentoring abilities. You should be efficient, organized, adaptable and capable of working on your own initiative in carrying out your day-to-day data tasks with limited need for supervision. You should be skilled at multi-tasking and able to co-ordinate a variety of tasks.


Key Responsibility Areas:


1. Coach and counsel to drive improvements in the team;

2. Implement and execute company policies and procedures and setting priorities;

3. Assure strong quality as well as productivity standards within your team;

4. Address good and bad behaviors in the team;

5. Maintain performance, productivity and attendance information;

6. Drive the team in order to achieve requested ...