Telephone Operator (International Hotel)


A Telephone Operator is responsible for all communication, in – going and out- going thus maintaining the hotel image and Ensure proper functioning of telephone equipments in the hotel at all times and to implement correct telephone operating procedures.Job Description >Courteously receive and properly route incoming calls >Take down and relay messages >If electronic system is down, to record all-chargeable calls and post them on the guest’s invoice >Record and give wake-up calls >Project a good image of the hotel by establishing good P.R through the telephone >Assist guests when necessary e.g. calling for doctor, obtaining the telephone number etc. >Knows and use correct front office terminology >Be familiar with operation of computer terminal >Work in close cooperation with reception, housekeeping, restaurant, banqueting, kitchen and sales department >Perform administrative work relating to technical faults and problems >Perform any duties that may be assigned from time to time by supervisors >Bring any discrepancies to the attention of FOM >Refer any major operational problems or guest complaints or in his absence to the Ass. FOM. >Following up client comments by trying to find a solution for every problem raised.