クラリベイト・アナリティクス・ジャパン  Clarivate Analytics (Japan) Co.,Ltd - トレーナー職(製薬業界の知識を活かして製品トレーニングをするお仕事です)

Description: 

Main Purpose of Job:

A customer training executive is responsible for maintaining existing business and for growing revenue mainly from existing customers, through deeply understanding customer needs and workflow, effectively presenting how to utilize our products through various customer education channels, proposing better solution to solve customer problems, enhancing customer relationship to improve customer satisfaction, and contributing to product development.



Key Responsibilities and Duties:

1. Achieve/exceed Life Science (LS) revenue plan in Japan.

2. Acquire in-depth knowledge about a particular range of LS solutions and keep the knowledge up-to-date.

3. Acquire knowledge about broad range of Clarivate Analytics solutions to provide more value to customers.

4. Deeply understand customer business, needs and workflow through various channels such as customer visits, industry conference, news, etc.

5. Plan and execute customer support activities such as on-site/remote training, public training and workshops, phone calls, and presentation at internal/external events, to effectively improve customer experience, drive usage, and increase customer royalty, considering ...