Ahead Consulting / アヘッド コンサルティング 株式会社 - アプリケーション障害分析&改善室 システムアナリスト


Ahead Consulting is seeking a アプリケーション障害分析&改善室 システムアナリスト (Application Failure Analysis & Improvement Room System Analyst) for a permanent role that we are looking to fill at an International Insurance Company in Tokyo.

Summary of Responsibilities:

System Analyst(SA)

Tracking and Reporting the Problem Management

Implementation of root cause analysis and Improvement

Dimensions of Position:

SA have opportunities for:

Identify the root cause of the problems that occurred, work with the business team and other SAs to improve

Tracking and Reporting the Problem Management

Provide executive communication to Senior AMS Management (e.g. escalation, status reports).

Principal Responsibilities:

SA have responsible for:

Perform all activities related to Problem management.

Align with Global Production Support initiative to ensure consistency and process compliance.

Work with closely SAs and vendors to be the single point of contact to serve as a communications hub to Problem management and Improvement.

Manage the Problem management methodology including processes, templates and tools.

Manage and maintain required documents ...