SELLBYTEL Services Malaysia Sdn Bhd - ★マレーシアで働く★ Technical Support Team Lead


This role requires rendering assistance business customers on their queries. More specifically, to lead a team of technical support representatives who will be handling customer inquiries to the Customer Support Centre. This role needs to be part customer-facing technical expert, and part project manager.

A confident polished communicator with an enthusiasm for mentoring/coaching others and mobilizing a team towards a shared goal of great service at scale. Able to use quality methods to monitor the work performed by the team members, and provide to support when required.

This role is required to deliver consistently high levels of customer services, respond to and resolve customer requests, in relation to e-commerce, software, hardware and wireless connectivity issues by providing friendly and efficient customer service and utilizing defined processes and resolutions.

- Responsible in achieving forecasting quarterly and annual sales goals through proactive management of the teams consolidated pipelines and forecasts.

- Share continual responsibility for deciding how to manage the employees ensuring calls are handled efficiently and effectively

- Managing, coaching & s ...