トランスパーフェクト・ジャパン合同会社 / TransPerfect Global Group - IT Helpdesk Specialist

Description: 

Summary:

We are seeking an energetic individual to work full-time in Asia as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.



Position responsibilities:

• Providing exceptional IT Services to TransPerfect employees

• Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)

• Responding to support requests on a daily basis

• Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users

• Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment





Essential skills and experience required:

• Fluent in Japanese and English

• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)

• Knowledge of Mac OS X

• ...