Coates Japan K.K./Coates Japan株式会社 - ★Technical Support Engineer★


【Key Duties/Responsibilities】

• Provide phone and email support, remote assistance to clients

• Liaise with external clients and internal stakeholders to provide solutions and ensure service agreement compliance

• Troubleshoot, resolve software/hardware/network issues

• Identify and diagnose bugs. Collaborate with the development team to ensure resolution

• Address and resolve support tickets through our ticketing system

• Build, maintain media player hardware/software (assembly, installation of components)

• Document knowledge, workflows for future internal/external use in English and Japanese

• Ad hoc internal and external hardware and software projects

【Experience and Skills Required】

• Background in IT systems

• Experience providing level 3 support to external clients

• Experience in Linux environments, ideally Debian-based

• Experience with computer hardware, software support in networked environments

• Familiarity with decoupled software architecture, cloud systems

• Scripting, shell skills desirable

• Business-level Japanese and English

• Some familiarity with web development desirable (Javascript, CSS)

【Comp ...