日本オラクル株式会社/ Oracle Corporation Japan - Cloud Customer Success Manager

Description: 

Cloud Customer Success Managers duties include:

• Develop and maintain operational relationships with Enterprise Cloud customers.

• Through daily activities, strive for a high degree of customer satisfaction resulting in positive references for the services that the Customer is consuming from Oracle.

• Represent their customers as a single point of contact within Oracle Cloud Operations and partner with Customer System Administrators and Leadership along with Oracle Leadership to bind them together in a working team.

• Monitor and proactively manage all delivery and service obligations to insure the proper quality of service is consistently provided to our customers.

• Review, coordinate and oversee successful completion (by Engineering staff) of all Service Requests.

• Handle day-to-day Customer relationship and when necessary for crises or escalations, connect the appropriate parties to reach resolution.

• Educate the customer on the most effective and efficient way to use Oracle processes, products, tools, systems, interfaces and procedures.

• Drive internal processes to ensure the highest quality of service, and work with teams to improv ...