Quality Assuarance Manager/Leader(EC Services) at Rakuten (Setagaya, Japan)


Position Summary:

We are looking for a leader to manager the QA Engineering Team which supports all software development projects.  You will be responsible for ensuring the team deliverables and output quality.



  • Responsible for leading and managing QA engineers and specialists.

  • Engaged in line management roles including hiring, performance evaluation, goal settings, regular 1:1, budgeting, vendor management and resource planning of the assigned Group.

  • Identify Kaizen (improvement) areas for the team and across other teams/functions. Drive Kaizen culture within the team.

  • Maintain a high performance culture and improve KPIs for bottom performers through standardizing processes and coaching.

  • Communicate with other group managers and senior management for sharing and discussing QA strategy, planning and issues.

  • Responsible for reviewing overall QA planning, monitoring project progress, helping identify risks and providing improvement suggestions.

  • Ensure that all QA deliverables reasonably meet quality standards and criteria defined by QA team.

  • Ensure that the team provides high visibility of the project status, issues and best practice. Report those to QA Section Manager regularly.

  • Create metrics for analyzing overall QA projects and cost.

Minimum Qualifications:

  • Ideal candidate has experience working in a test or quality organization, with basic understanding of various Software Development Lifecycle Models.

  • Minimum 2-3 years of team management role, ideally as a solid line manager (people manager).

  • Minimum 5-7 years of project management role, ideally as a QA Lead in IT related fields.

  • Experience of developing a high-level test strategy, test plan and test schedule.

  • Experience of initiating and implementing improvement actions for team development.

  • Proactively involves others in order to solve problems or improve the situation (should not be shy or introvert).

  • Always curious about various issues/items. Have passion to learn continuously in a fast-moving environment.

  • Must be able to communicate effectively with various stakeholders as well as own QA team members

  • Willing to tackle new challenges and drive improvements, NOT satisfied with the status quo and routine work.

  • A good team-worker. Promote team-working culture within and outside of the team.

  • Must be well organized and capable of driving multiple issues with a number of different vendors to successful resolution

Preferred Qualifications:

  • Experience of working on projects for web services projects and/or mobile application development.

  • Experience of Agile development .

  • Experience of multiple vendor management.