日本オラクル株式会社/ Oracle Corporation Japan - 【Customer Success Manager】Cloud Solutions

Description: 

We are working on a BRAND NEW, exciting project at Oracle and are looking for a confident communicator and strong self-starter to fill our Customer Success Manager position. This is a Japan based role and will...



★be the 1st person to work with a major customer

★report to the UK and work with international teams

★provide delivery and support of cloud solutions



【Responsibilities】

■Develop and maintain operational relationships with Enterprise Cloud customers.

■Monitor and proactively manage all delivery and service obligations to insure the proper quality of service is consistently provided to our customers.

■Educate the customer on the most effective and efficient way to use Oracle processes, products, tools, systems, interfaces and procedures.

■Contribute to the onboarding, training and mentoring of new Cloud Customer Success Managers.

■Develop, manage, and present period service improvement plans internally and with customers.





■BS degree or equivalent experience relevant to functional area

■Project management or related experience

■Excellent communication skills, written and oral, Japanese and English and with experience in managin ...