<div>Customer Support Specialist - Japanese & English, Global eCOM</div>


Title: Customer Support Specialist - Japanese & English, Global eCOM

Salary: Negotiable

Location: Japan, Tokyo

Languages: English, Japanese

Posted: 5th Jun 2018

Our client is a leading Asia-based, online travel accommodation company that specialises in securing the best accommodations at the lowest prices for travellers. The multinational staff of nearly 3,500 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travellers.<br />
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About the Role:<br />
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* To deliver excellent customer service and manage the needs of their customers (guests and partners) through all communication channels (phone and email) <br />
* Understand and deliver business strategies and improve customer services through the execution of self-service<br />
* Accountable for meeting individual (KPIs) and team goals<br />
* Continuously identify work process improvements and communicate to Team Leaders and (or) Manager<br />
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About You:<br />
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* MUST have native level spoken and written Japanese Language plus the ability to speak and write in English would be preferred.<br />
* Immaculate telephone manners and communication skills.<br />
* Excellent listening skills, critical-thinker with attention to detail.<br />
* Minimum typing speed of 35 words per minute<br />
* Willing to work on rotating shifts<br />
* Ability to work in both a team environment and autonomously<br />
* Demonstrate high degree of integrity and confidentiality <br />
* At least 2 years of Customer Serivces work experience in a call centre environment (either full or part time)<br />
* Japanese citizen or PR holder (or spouse visa)<br />
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What's On Offer:<br />
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* 5 day work week<br />
* Competitive annual salary above market rate<br />
* Medical coverage (outpatient and inpatient)<br />
* 4 - 6 weeks' paid training<br />
* Discounted hotel accommodation; anywhere in the world<br />
* Exposure to travel industry<br />
* Work culture: balance in work and life<br />
* Work environment: multinational<br />
* Dress code: smart casual<br />
* Strategic office location : Minatomirai, Yokohama<br />
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NB: For your application to be considered please ensure you meet the fundamental requires listed above in bold<br />
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Kick start your career and send us your CV today!