三菱ふそうトラック・バス株式会社 / MITSUBISHI FUSO TRUCK & BUS CORPORATION - Data Scientist /Customer Service Systems & Digitalization

Description: 

Customer Services Management



It is the Customer Services teams who gets our engineering innovations on to the road!



People who buy our vehicles also wish to receive great service during the period of use. They want to have individual advices, effective processing of warranty and damage claims, first-rate maintenance, and optimum parts supply. Therefore we, the Customer Services team, develop and future-proof our service network and determine the strategic orientation of key business processes.



For generating sales leads, we spare no effort to identify and assess customers’ needs to achieve satisfaction with building sustainable relationships and trust through open and interactive communication. Our Key areas include Product management, Warranty & Goodwill management, Field management for Japan and International and other customer service support.



With this effort and the help of a multicultural as well as motivated team we generate over 50% of Mitsubishi Fuso’s revenue. This makes our Customer Services department highly profitable and therefore one of the most important areas within the organization.



【Objective of job】

Data Scientists - As a data scientist ...