ファロージャパン株式会社/FARO Japan Inc - Customer Service Specialist (Urgent!!)

Description: 

You will be working in the exciting and challenging Customer Service department to provide technical support to domestic and international customers, product distributors and sales representatives, relating to the organization’s line of products involving hardware and software components, working within the limits of established policies.



【Responsibilities】

■Respond to customer inquiries received through facsimile, e-mail or telephone and related to any range of the organization’s hardware and software products.

■Determine the requirement for Applications Engineering to visit with customers to resolve problems on site due to unique circumstances of customer applications.

■Document user inquiries and problems.

■Identify when problems represent engineering hardware or software design issues and report suspected design flaws to designated department heads.

■Follow up on service inquiries to ensure that customers are satisfied with quality of service provided. Respond to and resolve complaints and concerns.



【Interview Process】

1st Interview (HR) → 2nd Interview (Hiring Manager/Team Leader)→ 3rd Interview (Department Head).



【Requirements? ...