Mouser Japan 合同会社 - Customer Account Representative – International

Description: 

【SCOPE】

Customer Account Representatives are responsible for working closely with Service & Sales teams as well as the corporate Customer Accounts Department in Texas, USA to provide customers with the best possible service and support.



【ACCOUNTABILITIES】

Gratify and astonish customers with service excellence.



Performs order releases and new account set-ups, Communicates with appropriate personnel regarding potential and existing problem accounts. Reconciles wire payments and/or resolve payment discrepancies. May perform credit investigations and collection contacts through escalation of contacts.



Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet or database commands; formats material as required



Processes work with excellence and in a timely manner; meets daily productivity objectives; displays a sense of urgency while maintaining quality and productivity goals



Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, and performs data verification routines in accordance with comp ...