Customer Support Representative

Description: 

The CSR serves game users by providing product and service information; resolving product and service problems.The CSR has the following tasks:-Resolves product or service problems by clarifying the user's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.-Searches internal documentation and consult colleagues to answer customer’s questions and/or problems-Provides support by email, chat and/or phone (as requested by the project)-Ensures quality of his/her answer by proofreading his messages-Escalate questions and comments when answer is not listed-Prepares daily activities report-Collect information about the product and escalate it to the developer -Attends meeting with client if needed-Assists team members to find answer-Helps forming new agent if requested-Works with QA Specialist to improve quality of services and productsQUALIFICATIONS-Interest in video game-English skill- Native level fluency in Korean or ChineseWorking hours: 10:00 - 19:00 / 9:00 - 18:00/ 12:00 - 21:00 *Exclude 1 hour lunch break (8 hrs work per day)Working Days: 5 days per week