EPAM Systems Japan G.K./EPAM Systems Japan 合同会社 - ★Visa Support★【Senior Big Data Support Engineer】

Description: 

【Project description】

EPAM Systems provides 24/7 support service for major cloud platform users. Support team is distributed between multiple locations. We are hiring people to extend support in Japanese, Chinese and Korean languages.



【Responsibilities】

◆Provide support to customers using Cloud Platform products, solutions and APIs, including Big Data and related services.

◆Provide technical and developer support to customers using Cloud Platform products, solutions and APIs.

◆Provide technical assistance and support as part of a global 24x7-support organization.

◆Work closely with engineers and product managers to improve the product and make our customers successful.

◆Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams.

◆Follow notification and escalation procedures.

◆Follow standards for communications with business involving operational issues.

◆Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions

◆Work closely with internal support team s to improve cl ...