Agensi Pekerjaan SELPEO Sdn.Bhd - 【大手外資系企業】アメリカ企業ソーシャルネットワーキングサービス ー クライアントサービスアソシエイトポジション



The Client Service Associate is to help support and expand ourself-serve advertising customer base. They will also need to demonstrate the value of our advertising solutions and provide post-sales support for all self-service products.

Primary Job Functions:

● Understand customer’s enquiry and respond via phone and email

● Answer incoming calls and email and perform outbound calls related to products and services

● Identify customer requirements and ensure they are answered or routed through the appropriate support channel

● Manage customer escalations and ensure that these are answered, tracked and escalated as required.

● Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes.

● Provide call backs and or call downs to customers if required

● Ensure all SLAs are met accordingly

● Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.

● Provide a high level of professionalism and competent customer service

● Able to communicate effectively with c ...