Agensi Pekerjaan SELPEO Sdn.Bhd - 【大手外資系企業】アメリカ企業ソーシャルネットワーキングサービス ー クライアントサービスアソシエイトポジション

Description: 

POSITION SUMMARY​:

The Client Service Associate is to help support and expand ourself-serve advertising customer base. They will also need to demonstrate the value of our advertising solutions and provide post-sales support for all self-service products.





Primary Job Functions:

● Understand customer’s enquiry and respond via phone and email



● Answer incoming calls and email and perform outbound calls related to products and services



● Identify customer requirements and ensure they are answered or routed through the appropriate support channel



● Manage customer escalations and ensure that these are answered, tracked and escalated as required.



● Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes.



● Provide call backs and or call downs to customers if required



● Ensure all SLAs are met accordingly



● Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.



● Provide a high level of professionalism and competent customer service



● Able to communicate effectively with c ...