Airbnb Japan株式会社/Airbnb Japan K. K. - [Community Support Specialist, Pilot Perfect Scale] Bringing Innovation To Our Community


No global movement springs from individuals. It takes an entire team united behind something big. On the Pilot, Perfect, Scale Operations team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and that’s why we’re working so hard to build the world’s most loyal travel community.

Together, our team provides support to more than 100 million lifetime guests and 3 million listings in over 191 countries. We work hard, we laugh a lot, and we’re committed to creating a world where anyone can belong anywhere. The Pilot, Perfect, Scale Team Specialist partners with our Product and Shared Services teams to iterate and improve tools, processes, and workflows, helping us scale new Community Support initiatives to our growing global community.

Key responsibilities:

- Test and iterate on our tools while assisting customers through multiple channels, including, but not limited to, email, phone, and messaging.

- Co-develop new lines of service for future channels, business units, and more in order to pilot new services and establish foundations.

- Provide feedback on continuous improvement i ...