Booking.com International B.V. - Customer Service Guest Specialist (Booking.com)

Description: 

Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com's bookers a friendly, personal and positive experience every time? If so, you could be the hero we’re looking for!



Who we are:



Booking.com is the planet’s #1 accommodation site. Booking.com’s diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. Whether in Tokyo or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.



Supporting them as they do, as well as partners who help them do it, is Booking.com’s globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide – the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com’s bookers and partners, 24 hour a day, 7 days a week.



So, are you ready?



What you’ll be doing:



- Liaising between guests and partners to resolve medium to high complexity issues via phone and email on various topics su ...