Ahead Group - ITSM Change Analyst


Ahead Group is looking for a Change Analyst to join a global insurance leader to support their ITSM function to enhance collaboration across multiple areas of a complex enterprise.

The Change Analyst will work to reduce IT outages and increase efficiency within the company by providing top level risk and change analytical expertise.


Analyze risk and impact in ServiceNow Change Tickets, escalating and highlighting risky work, resulting in minimizing risk to the business.

Chair (Japanese/English) in the absence of the IT Change Manager.

Pro-actively identify areas of process improvement within the ITSM function.

Build and sustain strong rapport with infrastructure team and application team members, resulting in effective communication and clear understanding of planned work.

Scope and deliver change process training are given to all required team members.

Support Regional change manager for the agreed overall scope of the function.

Required Skills:

At least 5 years of experience in IT, preferably for financial institutions.At least 1 to 2 years’ experience in IT change management, preferably running a CAB in an enterprise scale corporation.

Stro ...