EIRE Systems K.K./エイラ システム 株式会社 - Information Technology End User Computing Manager


EIRE Systems is looking to hire an experienced Information Technology End User Computing Manager in Tokyo to support our well known Japanese multinational professional services enterprise client. If you have experience managing an end user or service desk team, with hands-on experience in enterprise IT support, have management experience and are looking for your next move, this could be the role for you.

Role and Responsibilities:

The IT End User Computing Manager (IT EUCM) is responsible to deliver IT products and services, that support end user computing and also contributes IT resources to projects within the company. The IT EUCM is the process, procedure and tools owner for IT technical support and delivery. The EUC team is responsible for implementing and managing meaningfully consistent tech support procedures across the company.

The IT EUCM manages a geographically dispersed team of IT technicians, service fulfillment analysts and support coordinators and, in coordination with other functional groups, ensures the efficient provisioning of IT products and services to internal end users. Such services include desktop support, IT service management and governance, techno ...