Airbnb Japan株式会社/Airbnb Japan K. K. - Crisis Response Specialist (Personal Safety/安全管理対応)

Description: 

No global movement springs from individuals. It takes an entire team united behind something big. On the Community Support: Personal Safety team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and it’s why we’ve worked so hard to build the trust at its foundation.



With 100 million lifetime guests, and 2 million listings in over 190 countries, trust is what makes it work. Together, we work hard, we laugh a lot, and we are passionate about working to create the most trusted community in the world. We are looking for enthusiastic, dedicated crisis management investigators who will be able to help our hosts and guests when they need us the most.



--[Responsibilities]--



Safety Specialists are broadly accountable for the following activities and responsibilities:



[Primary Function]



- Assisting with escalated issues and initiating the user dispute request process via Phone call and email.

- Investigating both sides of incident disputes and negotiating collaboratively.

- Verifying facts and reaching policy-based determinations for effective resolution.

- Working to educate o ...