Kalibrate - Client Service Consultant


The Client Services Consultant (CSC) is responsible for a range of value-adding services that includes supporting the Kalibrate sales team to secure new clients, delivering a range of consulting services to new and existing clients and owning the on-going business process relationship with client’s post-implementation of Kalibrate software. As a recognized subject matter and industry expert, clients rely on CSC’s to help them extract maximum value from Kalibrate software and services. This role acts as the principle subject matter liaison between the client and the Sales and Project Delivery teams within Kalibrate, leading the detailed analysis of prospective client’ business processes and the benefits that Kalibrate products and services can provide.

As such the role comprises pre-sales engineering, service identification & delivery and technical account management.

In pre-sales engineering, the CSC will be responsible for discovery, product demonstrations/proof-of-concept activities, financial benefit analysis and the presentation of a compelling business case for investment, working in tandem with a salesperson.

In service identification & delivery, the CSC will wo ...