Ciena Communications Japan Co., Ltd. - Technical Support Senior Manager

Description: 

As Japan’s Sr. Manager Global Technical Support, you will be responsible to lead a team of engineers providing technical support within our Japan regional customer installed base for Ciena products.



You will remove roadblocks and find innovative ways to deliver concrete solutions to deliver the next generation of technical support to Ciena customers.The ideal manager will develop an inclusive culture to lead, inspire and motivate a team of diverse technical skills and talents to enable learning for performance and growth.



Responsibilities

Manage, lead and mentor team of engineers to run technical support function for Japan customers. Provide flexible approach to meet customer deliverables.

Responsible for Technical, Managerial and Customer Management skills of Customer case management, Customer escalations and Customer communications

• Cross functional working with Sales/Services/Project/Product experts ensuring timely delivery of solutions to our customers

Responsible and drive customer satisfaction with regular interactions, timely responses and resolving customer network challenges.

Establish and maintain a good working relationship with Ciena Japan teams and cust ...