Wipro Japan K.K. - 【Symantec Proxy Technical Consultant】Web Interview


• Continuously interacting with Customers over voice, Emails and Remote screen sharing to resolve issues with in the SLA (Service level Agreement.

• Documenting the solutions provided to the Customers in the ticketing tool.

• Troubleshooting p1/p2 incidents interacting with different team for the timely resolution with in the SLA.

• Documentation of RCA in proper RCA template.

• Best practices or preventive measure implementation based on the RCA action items.

Basic Knowledge Required

• Clear understanding of OSI Model and TCP/IP stack

• Basic understanding of Routing Static and Dynamic.

• Clear understanding of Firewalls, Load balancers, WAF and its operations.

• Should have basic skill in packet capture and analysis.

• Should be familiar with Wireshark.

Work Experience

• Minimum 2-year experience only in Symantec WSS and Web Cloud Proxy.

• Experience in any one Proxy platform like Cisco, ZScalar, Symantec, etc.

• Experience in at least one Load balancers like F5, Alteon, Barracuda, Netscaler.

• Holding experience in end to end design and implementation.