en world Japan K.K./エンワールド・ジャパン株式会社 - [Head of Customer Operations] IT&Food Company

Description: 

As our Head of Customer Operations, you will fully responsible for our customer experience and customer service delivery, with a heavy focus on problem resolution through data analytics, delivering outstanding operations outcomes and continuous process and product improvement.



You will ideally be a lover of methodology and optimization, who is excited about the opportunity to create and experiment with processes to constantly improve operations, and is willing (and able) to guide cross-functional teams in iterating and implementing them. You should be data-driven with an analytical mindset. If you see a spreadsheet or Tableau report you know straight away the right questions to ask to get to actionable outcomes so that you can design the right solution for the right environment using directed effort of multiple independent departments, and have the diligence to push and follow through in order to deliver the desired outcomes.



・Responsible for country NPS and perform deep dives to identify pain points and draw out actionable insights and execute upon

・Pilot and own new initiatives that transform our support operations and improve the level of service we provide; iterating ...