Talkwalker Inc. - Customer Success Manager

Description: 

Talkwalker's customer success team is like the face of Talkwalker, reflecting our core values ​​in strategic collaboration with our clients. The role of CSM is to provide early-stage consulting and subsequent support to clients. We also help our clients get the most out of our powerful analytics tools to reach and optimize their business goals.



CSM's mission is to run side by side with clients and make all clients aware of the ROI of the tool. Primarily includes client retention and contributions to sales through upsell and cross-sell. Get a deep understanding of your client's industry and business needs, and use Talkwalker to help you implement your ever-evolving corporate strategy.



As our business grows, our customer success team is growing rapidly not only in terms of number of people, but also in terms of expanding roles within the organization. At Talkwalker, we are looking for talented people who can work with us and are passionate about data and client work.



Business content:

Building relationships with clients (improving adaptability to tools, maintaining clients, contributing to satisfaction)

Build trusted / strategic advisory relationships with clients a ...