Ahead Group - IT Service Delivery Engineer


The Service Delivery Engineer may perform technical tasks, such as troubleshooting technical P1/P2 incident resolutions, and may perform administrative tasks, and checking the quality of inventory. The main tasks of a Service Delivery Engineer, however, include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.

In this role, you will be responsible for driving and supporting the ETS Technology teams to plan and execute the Build, Release and Test of all future features on Technology stacks. This will include enabling best in class project teams as well as managing the active Service and retiring the legacy.

Job responsibilities

- The IT Service Delivery Management (SDM) team is accountable for the end-to-end delivery of Enterprise Technology Services (ETS) to meet customer needs, responsible for maintaining strong customer relationships across their span of control and improve our services to maintain customer satisfaction.

- You are willing to take on the responsibility for managing service level agreements by ensuring that all services are delivered according to contractual commitments. You en ...