Teleperformance Japan - Call Center - Bilingual (Japanese/English) QA Manager


【Company introduction】

We, Teleperformance Japan Co., Ltd., are one of the world's largest call center companies with approximately 40,000 employees operating in 160 countries and regions around the world.

World's top client

We are in charge of customer support for products and services!

【Job Description】

Call center staff communicators will take care of monitoring and feedback to maintain or improve the quality of service.

We will also manage the QA team members.

■ Business example

· Monitor and evaluate calls based on client quality standards.

• Escalate and report detailed information about monitored calls to clients and quality assurance supervisors.

· Answer operational questions regarding QA guidelines and policies.

• Participate in calibration sessions with operations, training, and internal and external QA members.

・ Analysis, reporting and feedback on quality and CSAT (in English)

[Attractive position]

■ 100% work from home

From Hokkaido to Okinawa

There is a chance that anyone living in any area can play an active role.

Therefore, the staff who are working while balancing childcare are also active.

Perfect for those who want t ...