Syncron Japan Corporation - Customer Services Leader / Service Manager[Foreign-affiliated / Flexible / Overseas training available]


After-sales services are becoming even more important for world leading manufacturers and our solutions help companies deliver exceptional after-market services.

We are currently looking for ambitious individuals who would like to join our Japan Customer Success team and take on new challenges as Customer Services Leader and Service manager for the Japanese Customer Service Organization. The job also includes being able to solve technical cases that are reported in to the support organization together with the support team. Knowledge about our products is being acquired by learning our products and help our customers solving problems as well as advising them.

With Syncron, you will get an exciting opportunity to develop new skills in a fast-moving environment. This position has high visibility and responsibility to ensure exceptional service delivery to the customer. The role is based in Tokyo.

<Responsibilities >

・Lead Customer Care team in Japan

・Build Analyst Service for Inventory customer together with expert service team

・Customer Support quarterly KPI reports creation for customer

・Ensuring proper communication with the customers through the Syncron ...