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Post date: 1 week 4 days ago
Job description:
Toon Boom Animation, the worldwide leader in animation software solutions, is currently seeking a dynamic Customer Success Manager based in Japan to join the Customer Success team. The CSM is responsible for managing relationships with customers in Asia to ensure retention and satisfaction. This involves working closely with clients by walking them through the onboarding process, assisting them with the use of the product, connecting them with the right resources and teams, tracking their progress through their journey, and addressing any concerns or issues they might experience. The position reports directly to the Customer Success Director.

The position is a full-time contract.

Experience and Qualifications

● Degree in animation, art, film or other relevant education is an asset

● 2 years of experience working in or with animation studios is an asset

● Proficient (spoken and written) in English and Japanese, with other languages a strong asset

● Knowledge of customer service practices

● Excellent communication and presentation skills

● Understanding of the animation industry is an asset

● Knowledge of Harmony and Storyboard Pro is an asset

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