Triumph International (Japan) Ltd. - CRM Brand- Marketing, Senior Manager Consumer Engagement

Description: 

Our Brand Marketing Department in Tokyo, Japan is looking immediately for a highly motivated Senior Manager Consumer Engagement, CRM Brand- Marketing



Purpose of the Job

Build and lead a new division in Triumph Japan with the ultimate goal to increase consumer satisfaction and deliver a 360-degree consumer engagement process, by engaging all company divisions with the following key main 3 scopes of the role:



•Lead the market to efficiently turn consumers into Triumph membership members and cultivate the acquired members as royal customers. Develop a Triumph CRM program and contribute to business growth through that program

•Support Area Managers and Fashion Advisors with material and information to raise brand knowledge and increase engagement by leading the training team with the objective to use modern technologies such as E-Learning platforms and digital communication

•Lead the Consumer Service team (call center) and look into the current organization and set up, to recommend the appropriate strategy. Feedback from Voice of Consumers and from the Consumer Service team will be managed by this role, who will set appropriate actions and messages to be communicated to ...