Du Pont Kabushiki Kaisha - [Customer service] Utilizing experience in ordering, inventory management, and trade affairs / Foreign-affiliated manufacturer


Customer Service Representatives – Role summary

The Customer service Representatives role is responsible for providing customer order fulfillment support by receiving, analyzing and verifying the accuracy of customer order information and processing in a timely manner to ensure that all customer requirements are being met and that an excellent standard of service and a high level of customer satisfaction is maintained.

Major Accountabilities:

· Primary point of contact for receiving, processing and verifying the accuracy of customer domestic / export purchase orders that arrive via fax, email and customer EDI, and performs order entry activities following defined procedures and guidelines.

・ Responsible for inquiry & order handling process from beginning to end, including delivery instruction and shipment control. Also co-work with business in collection of account receivable

・ Monitors open order status and alerts to take appropriate actions where necessary to promote on-time delivery to the customer promise date

・ Responsible for entering purchase orders to other DuPont manufacturing sites in overseas to receive materials for the resale to customers. Coordinate i ...