4G Clinical G.K. - Sponsor Support Analyst (SSA)



The Sponsor Support Analyst will lead client support of the RTSM application after study go-live. The Sponsor Support Analyst is responsible for the following:

Customer Support

Primary sponsor contact after study go-live as the expert in 4G Clinical’s PRANCER application, responsible for the client’s overall support experience

Manage sponsor emails, providing support for troubleshooting and requests

Provide timely and professional responses to sponsor requests; proactively provide status updates to ensure stakeholders are informed

Lead client support meetings to discuss study RTSM health and open requests

Provide training and guidance on the use of the application

Primary liaison with Client Directors for support, providing updates on sponsor and study health

System Support

Identify and solve technical problems

Drive problem-solving efforts to resolution, collaborating cross-functionally as needed

Configure the RTSM application for system enhancements and fixes

Perform System Validation of configuration updates

Lead User Acceptance Testing with the sponsor for system updates

Ensure proper documentation in specifications, support documents, ...