4G Clinical G.K. - Product Support Specialist (PSS)

Description: 

RESPONSIBILITIES

The Product Support Specialist will provide study support to the delivery team after the study is deployed to production. The Product Support Specialist is responsible for the following: Perform production study support as directed. Collaborate with the Director or CE in providing support to the CE Associates and the Delivery team to help drive the most professional end user experience in the clinical trial industry. Play a pivotal role in the interrelationships between the Delivery team and CE.



Work with Support Associate to provide product support.

Execute data management activities in accordance with Good Clinical Practice (GCP) and Standard Operating Procedures (SOPs) and Work Instructions (WIs) set forth by 4G Clinical

Review study-specific documentation to obtain an understanding of study-specific data processing requirements

Perform blinded and unblinded IRT Ops Monitoring, review and query data to ensure the accuracy, quality and integrity of the study

Involved with IRT Ops monitoring development, user acceptance testing, etc.

Produce study-specific status reports as requested

Work with SCEs to develop a library of scripts and perform data reco ...