DoorDash Technologies Japan株式会社 - Customer Support Specialist(International)

Description: 

【What You’ll Do】

As a customer support specialist, you’ll act as “source of truth” for edge cases when agents look for information and clarification. You’ll monitor slack and raise issues/questions/feedback to Support agents and team leads as appropriate.

You’ll manage Knowledge Base (KB) and workflows from a quality, content, and training perspective. You’ll assist the quality team in clarifying processes and synthesizing feedback. You’ll be responsible to update and maintain agent knowledge base content on most current product features, including bugs and rollouts.

You’ll assist trainers by providing more up-to-date product and operational knowledge and help them update training materials accordingly.



[MUST]



2 + years of experience in customer support, hospitality or in related field

Motivated by an obsession with service quality; you want to do right by our customers and help our company build a world-class customer experience

Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers

You love thinking about new opportunities for process improvement

Have excellent verb ...