Wise Payments Japan K.K. - 【Customer Support Associate】Work with an international team in Tokyo!

Description: 

We’re looking for a Customer Support Agent who has an excellent command of both Japanese and English to join our growing team in Tokyo. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.



【Your mission】

Wise has already pioneered new ways for people to transfer money across borders and currencies.

Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.

Your mission is to bring about the best experience possible with our products, via email, phone and chat.



【The role will give you the opportunity to】

◆Help customers have the best experience possible with our product working across email, phone and chat

◆Be flexible working during business hours but sometimes covering an early morning, evening or weekend shift (You will be taking other hours/days off for these shifts)

◆Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams

◆Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a bi ...