Description:
We’re looking for a Customer Support Agent who has an excellent command of both Japanese and English to join our growing team in Tokyo. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.
【Your mission】
Wise has already pioneered new ways for people to transfer money across borders and currencies.
Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.
Your mission is to bring about the best experience possible with our products, via email, phone and chat.
【The role will give you the opportunity to】
◆Help customers have the best experience possible with our product working across email, phone and chat
◆Be flexible working during business hours but sometimes covering an early morning, evening or weekend shift (You will be taking other hours/days off for these shifts)
◆Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams
◆Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a bi ...
【Your mission】
Wise has already pioneered new ways for people to transfer money across borders and currencies.
Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.
Your mission is to bring about the best experience possible with our products, via email, phone and chat.
【The role will give you the opportunity to】
◆Help customers have the best experience possible with our product working across email, phone and chat
◆Be flexible working during business hours but sometimes covering an early morning, evening or weekend shift (You will be taking other hours/days off for these shifts)
◆Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams
◆Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a bi ...