Tomofun Co.,Ltd. - [ Bilingual Customer Support ] - We are looking for a pet-lover to join our world-class CS team!


Tomofun Customer Support team cares deeply, genuinely, and passionately about customer needs, and strives to provide a world-class support experience to our customers in making our customer-centric company successful.

You will possess a helpful and professional attitude to exhibit diplomacy, tact, and poise under pressure, as well as a strong sense of curiosity to solve problems when working through customer issues.

You have the ability to thrive in an autonomous, fast-paced environment with minimal oversight and enjoy immersing into the culture of Tomofun, the pet tech industry, and the fast paced expanding information technology age.

【 Who you are 】

To be successful in this role, you must have…

・Excellent language ability - Native Japanese, Business level English

・HUGE, ENORMOUS love for dogs!

・With 2 years or more exceptional customer relationship experience, with a focus on answering any/all inbound customer-related questions.

・You have superior communication skills - clear, concise and able to handle stressful conversations and the ability to interact and connect with many types of personalities.

・You genuinely like talking to people and enjoy pr ...